What should I do if I receive an alert from Alert MCTX?
If you receive a message, listen or read carefully. Follow the instructions given. You may be directed to a commercial TV or radio station for further information. Do not hang up until you have heard the entire message or you may miss important information. Do not call 9-1-1 for further information unless directed to do so. You will only tie up the emergency lines.
How does Alert MCTX determine what phone numbers to dial?
Public safety agencies have the authority to use all known landline telephone numbers and Voice over Internet Protocol (VoIP) numbers for ENS calls including confidential telephone numbers. Citizens can also register to receive alert messages via cell phone calls, text messages and e-mails.
Why you may not receive an alert?
Alert MCTX uses a database of known landlines and VoIP numbers. As communication technology has evolved, one central database is not available for all of the options of receiving phone calls or written messages. Cell phone numbers, some VoIP numbers, and other numbers from other types of service not associated with traditional telephone service providers, will not be in the database. Also, multiple telephone numbers associated with one central system may not be contacted. These types of phones must be registered separately
What are some of the uses for Alert MCTX?
The primary use is to notify residents of an immediate emergency. It can be used to define an area for evacuation or "shelter in place" notifications for incidents such as a hazardous material spill or a major gas leak. It can also be used to direct residents to a specific TV or Radio station for further important details and instructions. It may alert residents to shelters during weather or power emergencies. Alerts can also be used to notify residents to watch for a lost child, an impaired individual who has walked away, or dangerous individuals that may be in the area.
Who pays for Alert MCTX?
Montgomery County 9-1-1 assumes the cost for emergency notifications and partners with the public safety agencies in the county to use the system as needed.
Is Alert MCTX the only means of notification?
No. Alerts cannot reach everyone and is only a part of the notification process. Alternative methods of alerting the public include social media, NOAA weather radio, and traditional media (radio and television).
- Listen Carefully
- Follow Instructions
- Don't hang up until you hear the whole message
- DO NOT call 9-1-1 unless instructed