Applicant Grievance Policy:

Applicants can file complaints or grievances to Montgomery County on any issue or concern that may arise during the application review period and/or during the time that funds are being distributed, or until 90 days after completion of the program, which in the case of CRAMA is December 30, 2020. Complaints may be submitted in writing to:

Appeals Committee 501 N. Thompson, Suite 200, Conroe, TX 77301

The complaint should include documentation to back up the claim. The appeals committee is drawn randomly from a pool of resident appointees from each of the (4) four precincts plus at-large appointees, none of whom are employees of the county. The committee will review the file and respond in writing within two weeks of receipt of the written appeal. If the applicant is not satisfied with the Montgomery county appeals committee decision, (s)he can further appeal to HUD or the US Treasury, depending on which program the applicant was eligible for.